Privacy Policy

1. Introduction

Matter That Matters (RF) NPC (“we”, “us”, “our”) is committed to protecting your personal information and upholding your right to privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By visiting our website or engaging with our services, you acknowledge that you have read and understood this policy.

2. Who we are

Matter That Matters (RF) NPC is the Responsible Party as defined under POPIA, meaning we determine the purpose and means of processing your personal information.

Organisation: Matter That Matters (RF) NPC
Registration No.: 2017/138163/08
Address: 89 Main Rd, Walmer, Gqeberha, South Africa
Email: info@matterthatmatters.co.za
Website: matterthatmatters.co.za

3. What personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

From business clients and enquiries:

Full name and job title
Company name and registration number
Email address and telephone number
Financial information necessary for structuring B-BBEE equity partnerships (such as annual turnover, as provided by you or your accountant)

From website visitors:

IP address and browser type
Pages visited and time spent on site
Information submitted through contact or enquiry forms

From beneficiaries and community partners:

Names and contact details of organisational representatives
Information relevant to the administration of funding and support programmes

4. How we collect your information

We collect personal information:

Directly from you when you complete a contact form, send an email, or engage our services
Automatically through cookies and analytics tools when you browse our website
From third parties such as LEAD BBBEE Holdings RF (Pty) Ltd, where necessary to administer your equity partnership structure, and only to the extent permitted by law

5. Why we collect your information

We collect and process your personal information only for specific, lawful and legitimate purposes, including:

To respond to enquiries and provide information about our services
To structure and administer B-BBEE equity partnerships on behalf of clients
To fulfil our legal and regulatory obligations under the B-BBEE Act and the Companies Act
To administer funding to our beneficiary organisations (Ready Aim Fire and Isithembiso Children’s Home)
To improve the functionality and user experience of our website
To communicate updates, newsletters or relevant information, where you have consented to receive these
To comply with any applicable law or court order

We will not process your personal information for any purpose incompatible with the purpose for which it was originally collected without your consent.

6. Lawful basis for processing

We process your personal information on one or more of the following lawful grounds:

Consent — where you have given us clear, informed consent to process your information for a specific purpose
Contractual necessity — where processing is required to fulfil an agreement with you or to take steps at your request before entering into an agreement
Legal obligation — where we are required to process your information to comply with applicable law
Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms

We do not sell, rent or trade your personal information. We may share your information in the following limited circumstances:

LEAD BBBEE Holdings RF (Pty) Ltd — our operational partner, to the extent necessary to structure and administer your compliance arrangement
Service providers — third parties who assist us with website hosting, email communications or IT support, who are bound by confidentiality obligations and may only process your information on our instruction
Beneficiary organisations — only where necessary to administer funding and only with the relevant organisational representatives
Regulatory authorities — where we are legally required to disclose information to a government body, regulator or court of law
Professional advisers — such as lawyers or auditors, where necessary and subject to professional confidentiality obligations

8. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

Client and compliance records — retained for a minimum of five years following the conclusion of the agreement, in accordance with financial and regulatory record-keeping requirements
Website enquiry data — retained for a maximum of 12 months unless a business relationship is established
Marketing consent records — retained for the duration of the relationship and for a reasonable period thereafter
Cookie data — retained in accordance with the Cookie section of this policy

When personal information is no longer required, we will delete or de-identify it securely.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and gather anonymous usage statistics. We use the following types of cookies:

Essential cookies — necessary for the website to function; these cannot be disabled
Analytics cookies — to understand how visitors use our site, using tools such as Google Analytics; these are anonymised and aggregated
Preference cookies — to remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience of the website.

10. Your rights under POPIA

As a data subject, you have the following rights under POPIA:

Right to access — the personal information we hold about you
Right to correct or update — your personal information if it is inaccurate, incomplete or outdated
Right to request deletion — your personal information, subject to our legal retention obligations
Right to object — the processing of your personal information on grounds relating to your particular situation
Right to withdraw consent — at any time where processing is based on your consent, without affecting the lawfulness of processing that occurred before withdrawal
Right to lodge a complaint — with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please contact our Information Officer at the details listed in Section 2. We will respond to your request within a reasonable time and in accordance with POPIA.

11. Third-Party links

Our website may contain links to external websites operated by third parties. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of external websites.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on our website with a revised “last updated” date. We encourage you to review this policy periodically.

15. How to contact us

To contact us:

Address: 89 Main Rd, Walmer, Gqeberha, South Africa
Email: info@matterthatmatters.co.za
Website: matterthatmatters.co.za